Terms & Conditions

TERMS AND CONDITIONS (GTC)

1. General

1.1. All services provided by the TaoTronics EU online shop for the customer take place exclusively on the basis of the following general terms and conditions.

1.2. Contractual partner

Your contractual partner for all sales contracts concluded via this website is

ZBT-International Trading GmbH
Halstenbeker Weg 98C, 25462 Rellingen
Phone: +49 (0) 4101 8189280
Fax: +49 (0) 4101 8189289
Managing Director: Michael Gao
Register court: Pinneberg District Court,
Register number: HRB 12890 PI
(hereinafter also referred to as "TaoTronics EU online shop")

2. Conclusion of the contract

2.1. The offers of the TaoTronics EU online shop on the Internet represent a non-binding invitation to the customer to order goods in the TaoTronics EU online shop. All offers apply “while stocks last”, unless otherwise noted for the products. Incidentally, errors remain reserved.

2.2. By clicking on the “Complete order” button, you are submitting a binding declaration of intent to order the goods listed on the order page. Immediately afterwards you will receive a confirmation email regarding the receipt of your order. The purchase contract is concluded when we accept your order with an order confirmation by email after receiving your order or when we deliver immediately after the order has been placed. The customer waives the receipt of the acceptance according to § 151 S. 1 BGB.

3. Delivery / availability

3.1. All items will be shipped immediately, provided they are available from stock. Delivery is only made within Germany to a shipping address in Germany.

3.2. The delivery time within Germany is 2 to 7 working days from receipt of payment.

3.3. If an article is not available at short notice, we will inform you immediately by email about the expected delivery time, provided we have an address from you. In such a case, you are free to wait for the ordered product or to cancel your order. If required, delivery can also be made from our international warehouse. In the case of delays in delivery for which we are not responsible, as well as other events for which we are not responsible, no claims for damages can be made against us, unless we have guaranteed readiness for delivery.

4. Packaging and shipping costs, prices

4.1. The customer bears the shipping costs shown before the offer is submitted. All prices include 19% statutory value added tax (VAT)

5. Payment

Only the payment methods shown to the customer are accepted:

The following payment methods are possible for delivery within Germany:

5. 1. by credit card: The following credit cards are accepted: Visa, Mastercard, American Express. The debit takes place after approx. 3 days of the conclusion of the contract; afterwards the delivery takes place and only to the address stored on the credit card.

5. 2. via Paypal: Online payment method for transfers on the Internet, the goods will be delivered after receipt of payment to the address stored with PayPal.

6. Payment processing

6.1. The respective transaction regulations of the respective payment service provider apply. In addition, the following applies: In the case of payment by credit card, the maximum amount of an order is € 3,000.

6.2. In the case of payment by credit card, the following provisions apply:

ZBT will not accept credit cards for an order if the characteristics of one of the following letters are met (so-called "unusual order"):

a) The same customer has, for two consecutive calendar days, individually or in several orders together with the order in question

(i) ordered more than five (5) identical items or services; or
(ii) for delivery to addresses outside the European Union, orders for more than € 1,000 have been placed; or
(iii) Orders placed for more than € 2,000; or (iv) used more than one card number.
b) During two calendar days, orders from different customers were made using the same e-mail address.
c) When specifying an e-mail address for a customer with a national domain (.de, .at.ch, .uk, .fr, .it. etc.), the country of the delivery address differs from the country of the domain in question.

7. Retention of Title

The delivered goods remain our property until they have been paid for in full (retention of title according to §§158, 449 BGB).

8. Reporting of transport damage

If the goods are found to have been damaged in transit, we ask that the recipient immediately report the damage to the carrier (shipping service).

9. Warranty for defects

We would like to ask you to report any defects to us as soon as possible.

Irrespective of this, you are entitled to the following warranty rights within the statutory warranty period:

If there is a defect in the purchased item, the customer is entitled, at his option, to supplementary performance in the form of rectification of the defect or to delivery of a new, defect-free item. If the supplementary performance fails, the customer is entitled to withdraw from the contract or to demand a reduction in price.

If the purchase is a commercial transaction for both parties, the provisions of the HGB remain unaffected.

10. Liability

10.1. We are fully liable in accordance with the statutory provisions for damage to life, body and health based on a negligent or willful breach of duty by us, our legal representatives or our vicarious agents, as well as for damage covered by liability under the Product Liability Act. For damages that are not covered by sentence 1 and that are based on willful or grossly negligent breaches of contract as well as malice on the part of us, our legal representatives or our vicarious agents, we are liable in accordance with the statutory provisions. In this case, however, the liability for damages is limited to the foreseeable, typically occurring damage, unless we, our legal representatives or our vicarious agents have acted willfully. To the extent that we have given a quality guarantee with regard to the goods or parts thereof, we are also liable under this guarantee. For damage that is based on the lack of the guaranteed quality, but does not occur directly on the goods, we are only liable if the risk of such damage is clearly covered by the quality guarantee.

10.2. We are also liable for damage caused by simple negligence, insofar as the negligence relates to the breach of contractual obligations, compliance with which is of particular importance for achieving the purpose of the contract. However, we are only liable insofar as the damage is typically associated with the contract and is foreseeable.

10.3. Any further liability is excluded regardless of the legal nature of the asserted claim; this also applies in particular to tortious claims or claims for reimbursement of wasted expenses in lieu of performance.

10.4. Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, employees, representatives and vicarious agents.

11. Data protection

11.1. Storage of data: The customer grants the express authorization to save and process all data transmitted by the provider to TaoTronics EU online shop for the purpose of executing the contract and required for this. A transfer to third parties is only permitted insofar as it is necessary to carry out the contract.

11.2. ZBT International Trading GmbH will observe the relevant data protection regulations when storing and processing customer data.

11.3. The customer agrees that when opening a customer account, inventory data (name, address, email address, telephone and fax number) will be saved by ZBT in a customer database. In this way, the customer can log in and order with his user name and password for future purchases without having to enter his inventory data again. The customer can revoke this consent at any time with effect for the future. The customer agrees that the bank details (account holder, name of the bank, bank code and account number, card holder) will be saved by the payment company during the payment process. The customer can revoke this consent at any time with effect for the future. Your data will be passed on to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods, the shipping partner is DHL.

11.4. Our website uses so-called cookies in several places. Cookies are small text files that are stored on the customer's computer and that the browser then saves.

11.5. You have the right to free information about the data stored about your person, their origin and recipient, the authorization, blocking or deletion of data as well as the revocation of consent given and the purpose of the data processing at any time.

12. Copyright

All third-party logos, images and graphics shown are the property of the respective companies and are subject to the copyright of the respective licensor. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or used in any other way without our consent. All rights reserved.

13. Other information for electronic commerce

13.1. We are not subject to any special codes of conduct.

13.2. The essential characteristics of the goods offered by us as well as the period of validity of limited offers result from the individual goods descriptions in the context of our internet offer.

13.3. The language available for the conclusion of the contract is exclusively German.

13.4. Complaints and warranty claims are to be addressed to the address given under “Contractual Partner”.

13.5. If necessary, you can correct input errors with the usual functions of the PC keyboard, which you have clicked until you selected the "Proceed to checkout" button. After that, a correction is no longer possible and your declaration is binding.

You can use the browser's print function to print out the website. You can also save the text of the contract by clicking the right mouse button to save the website on your computer. The contract text will be sent to the customer by email. In addition, it is stored at ZBT for 90 days; this text is not accessible to the customer.

13.6. In addition to the guarantee in accordance with No. 8 of the above general terms and conditions, we do not grant any other guarantees.

14. Bearing the regular costs of the return in the event that the right of withdrawal is exercised

You have to bear the regular costs of the return, if the delivered goods correspond to the ordered ones and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free for you.

15. Validity of the terms and conditions

With an order, the general terms and conditions of TaoTronics EU Online shops recognized. Should any provision of these general terms and conditions be void for whatever reason, the validity of the remaining provisions shall remain unaffected.

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

The recipient of the revocation is:

ZBT-International Trading GmbH
Halstenbeker Weg 98C
25462 Rellingen
Email: europe@sunvalley-group.de
Phone: +49 (0) 4101 8189280
Fax: +49 (0) 4101 8189289

 

Consequences of the withdrawal:

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

*End of revocation

 

Model withdrawal form:

If you want to cancel the contract, please fill out this form and send it back:

At: ZBT-International Trading GmbH, Halstenbeker Weg 98C, 25462 Rellingen,

E-mail: europe@sunvalley-group.de

Phone: +49 (0)4101 8189280

Fax: +49 (0)4101 8189289

I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this is communicated on paper)

- Date

(*) Delete where inapplicable